Frequently Asked Questions (FAQ)
We try to answer all of your questions within the pages of our website, however we still have quite a few that are frequently asked. Please take a look to see if your question is listed below.
Moorpark Questions
We are open March - November and weekends in December from 9am - 6pm (5pm outside Daylight Savings Time).
We are closed in January & February.
We are located right off the 23 Freeway between Thousand Oaks, Moorpark, and Simi Valley.
To book your tour, please visit the tour page and click on the Book Now! link. You can also call the farm & ask to speak with a tour advisor at (805) 529-3690 regarding your tour.
For more information on tours, please the tour section of our website.
To book your birthday party, please visit the birthday party page and click on the Book Now! link. You can also call the farm & ask to speak with a birthday party advisor at (805) 529-3690 regarding your party.
For more information on parties, please visit the birthday party page.
We do have a site for corporate parties. Please call the farm & ask to speak with a party advisor at (805) 529-3690 regarding your party.
We like to call our restrooms "farm bathrooms". As we are a farm that is ever changing, we shy against putting in facilities that would require permanent changes to the farm. We do our best to provide "farm restrooms" that are clean and user friendly and we thank you for your understanding.
We do allow well-behaved, leashed dogs at the farm. We ask that visitors do not bring a re-tractable leash and if so, that it remain in the locked position at all times. Dogs must be kept at visitor's sides so an extended lease does not trip others. We ask that visitors pick up after their dogs. They are not allowed in the pick your own fields by order of VC County however they can be near the fields if contained on the farm roads, in a dog carrier or in a wagon or stroller. Please make sure they do not disturb or scare the resident farm animals. Owners need to use their best judgment on whether their dog should come to the farm and be near the public. We have had some dogs that should not be here and have asked those owners to kindly take their dogs home. We don't want one dog to ruin it for everyone. On the last 3 weekends of the Fall Festival, it can be very crowded which can make some dogs uncomfortable. Best to leave them at home during those times. Thank you and hope to see you at the farm soon
Our farm is wheelchair and handicap accessible. We have handicapped parking at the entrances. The pathways inside our animal center are of decomposed granite and we have handicapped bathrooms. The pick-your-own fields are dirt, but are manageable as visitors take strollers and wagons. We do have hay throughout the Fall Harvest Festival site, but in terms of manageability, the matriarch of our family, Alice Underwood, visited the farm often in her wheelchair and walker well in to her 90's and never had an issue. Our team members are always on hand to assist in any way possible.
Underwoods Behavior Policy
Our farm is privately owned property operated by family and team members that are committed to providing an enjoyable experience for our visitors. We expect our visitors to behave appropriately and responsibly. Those who do not, may be asked to leave without refund. If after being asked and they refuse to leave the property, they may be arrested and prosecuted for criminal trespass. For more information, please review the farm policies below. Violating any of our farm policies may be cause for ejection without refund.
BEHAVIOR
All visitors are expected to behave in an appropriate family-friendly manner. Unruly, disruptive or offensive behavior is not allowed at any time.
While visiting on our farm, we DO NOT ALLOW the following:
- Violations of the law
- Disruptive profanity, vulgar or threatening language
- Unpermitted concealed or exposed firearms or illegal weapons
- Toy weapons that appear to be weapons
- Items with spikes
- Sporting goods or equipment (bats, swords, bows and arrows, hockey sticks, golf clubs, helmets, Frisbees)
- Self-defense equipment (mace, pepper spray), restraining devices (zip ties, handcuffs), suspicious items (box cutters, razor blades, duct tape, etc.)
- Behavior or actions that affect the safety of our guests, tenants, animals and/or employees
- Behavior or actions that threaten the well-being of the property
- Behavior or actions that disrupt our pleasant, family-oriented farm
- Behavior or actions inconsistent with the general purpose of the property
- Any behavior or actions that would disrupt the legitimate business of the property, staff &/or tenants
- Clothing that is offensive or discriminatory
- Suitcases, backpacks or similar bags larger than 18" wide x 25" high x 37" deep or coolers/baskets larger than 6-pack sized
- Alcohol, marijuana or any marijuana related products, or illegal drugs
- Glass containers (with the exception of baby food or small containers under 4 oz)
- Cremated remains (boxes, bags, vases, urns)
LANGUAGE
Visitors using profanity or abusive language, symbols or gestures, may be asked to leave Underwood Family Farms without refund.
LINE CUTTING
Line cutting is strictly prohibited. Visitors are not permitted to save places in line or exit the line and return for any reason. Violators may be ejected from the farm without refund.
PROHIBITED ITEMS
For the safety and protection of all, Underwood Family Farms prohibits illegal weapons or unpermitted concealed/exposed firearms, smoking (including e-cigarettes), alcoholic beverages, coolers/packs/baskets/containers larger than 18" wide x 25" high x 37" deep . Visitors entering the farm may be asked to have their carry-on items inspected. Items that are not permitted at Underwood Family Farms must be returned to the vehicle. Additional items may be prohibited at management discretion.
RESPONSIBILITY / RESTRICTIONS
Visitors must exercise good judgment and act in a responsible manner while on the farm. Visitors must obey all oral and written warnings and properly use all ride safety equipment provided. Visitors with certain body proportions involving height and/or weight may be denied the opportunity to ride attractions where safety restraints will not operate as designed. Please ask a team member before waiting in line if you have any questions.
Visitors are not permitted to enter any restricted area. Visitors entering restricted areas may be ejected from the farm without refund. Personal items that are lost on the farm should be reported to a team member and to Lost & Found. We will make every effort to retrieve lost articles after normal operating hours. We will hold items up to 30 days unless special arrangements are made.
APPROPRIATE DRESS
We are a family-friendly environment, and for safety reasons, Underwood Family Farms strongly insists on proper attire worn on the farm at all times, including shirts and appropriate footwear. Clothing or tattoos with offensive language or graphics are not permitted at any time. Clothing that displays profanity, pornography, graphic violence, support of drugs and drug use, gang symbols, promotion of discrimination against any group, is not permitted on the farm Admission may be denied if clothing or tattoos are deemed to be inappropriate by management and the visitor does not comply with all reasonable options. Shirts cannot be turned inside out as a solution.
PHOTOGRAPHY/FILMING
By entering on to the farm, visitors grant Underwood Family Farms the right to film, video, record or photograph them on farm property for any reason without payment or consideration. Underwood Family Farms requests that all photographs or video taken by our guests be used for their personal use and enjoyment only. No pornographic, nude or suggestive photography can be taken at any time. Any use, reuse or reproduction for commercial purposes without the express written consent of Underwood Family Farms is strictly prohibited. Underwood Family Farms reserves the right to refuse to allow photography of any kind as necessary at individual locations. No commercial photography of any kind is permitted without pre-approval and filling out a photography or filming agreement. Please contact James@underwoodfamilyfarms.com for commercial filming and photography on the farm. Please contact Suzannah@underwoodfamilyfarms.com for any filming and photography related to the promotion of the farm.
UNMANNED AERIAL VEHICLES (UAVs)
Underwood Family Farms is in a flight restricted area as it is close to the Edison helicopter pad, Thousand Oaks Police Department/Sheriff Station & the Camarillo Airport. The farm prohibits the operation or use of any unmanned aerial vehicle on, from, or above the farm absent specific written consent. Flights must then be cleared by the above entities. This includes all UAVs, also commonly known as “drones,” regardless of their size, weight or purpose.
INCLEMENT WEATHER
Safety is always a priority and certain weather circumstances may cause Underwood Family Farms to close earlier than scheduled or not open at all. Refunds and rain checks are not offered for inclement weather. As soon as closures are confirmed, announcements will be posted on the website and social media sites with the farm’s current operating status. Please check the website prior to visiting on days when weather may be a concern.
SMOKING
Underwood Family Farms is a smoke-free environment. Smoking, including electronic cigarettes (e-cigarettes), is permitted only in the parking lot. Smoking is prohibited at all times by visitors under 18 years of age.
DOGS
We love well-behaved, socialized dogs, but please make sure to keep them on leashes and pick up after them. We ask that you please use a regular leash & leave retractable leashes at home or keep them locked in the shortest position. We reserve the right to ask any poorly behaved dog &/or owner to leave. Please see our detailed dog policy in the FAQ.
PICK YOUR OWN
The produce available for pick-you-own must be paid for at the Farm Market at the end of the visit. All items picked by our visitors or their family members MUST BE PAID upon exit. Failure to do so constitutes stealing and may require involvement of the local authorities. The farm is not responsible for weather delaying the availability of seasonal items. Please make sure to visit the Pick Your Own page of our website or call the farm prior to making your trip to ensure the item(s) are available for picking.
ATTRACTIONS
If at any time, an attraction is deemed unsafe, we may have to close that particular activity without warning. This is for the safety of our team members and guests and compensation for the closure will not be given.
DRIVING ON FARM/SPEEDING
We have a strict 10 MPH speed limit on the farm. Any type of speeding, dangerous or reckless driving will be addressed and possibly require the assistance of the local authorities. At the end of a busy weekend during our Fall Harvest Festival, there may be a delay in leaving the farm. Please plan accordingly and remain patient and drive with caution. Everyone will exit the farm within a reasonable time frame.
RE-ENTRY
Visitors who leave the farm and plan to return must get their hand stamped before they leave the farm at the exit/re-entry gate. They must show the proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of our policies and is strictly prohibited. Season Pass holders must present their pass to gain entrance to the farm
ADDITIONAL QUESTIONS
Don't see what you're looking for? Check our Frequently Asked Questions (FAQ).
Fall Festival Questions - Moorpark
Since we are much more than a pumpkin patch, we do not tend to describe ourselves this way. However, we have acres and acres of pumpkins from which you can choose as well as gourds, squash and many unique pumpkin varieties. Due to limited space, many of our large pumpkins were grown on other areas of the farm and brought in to be selected. Our sugar babies were grown on-site, however we have cut many of the vines as they are extremely prickly and difficult for young hands to handle.
Yes, we do have a corn maze. It is free with your paid admission to the Festival and is open 7-days a week. It is appropriate for all ages as it is not so large to be overwhelming.
Russell Blades, the manager of our Moorpark location, is in charge of pumpkin sales.
Please call him at (805) 529-3690.
Our Festival is at our Moorpark location. We are located right off the 23 Freeway between Thousand Oaks, Moorpark, and Simi Valley.
Weekday admission includes the Animal Center, Corn Maze, hay pyramids, Festival picnic area, tractor displays, kid's corral & ride-on tractors, fun hill & tunnel, wooden train, Pick-Your-Own fields (pickings not included), & pumpkin patch (pumpkins not included). There are activities that require an additional fee. For information on these and ticket prices, please visit the admission and ticket page of our website. Our Country Store and Farm Market are also open during the week and on the weekends.
Weekend admission includes all that is mentioned above as well as a tractor-drawn wagon ride, live entertainment from 10am-5:45pm, Pig Races, and the Animal Show. There are also additional activities that require tickets that are not available during the week. A list of these activities can be found on the link listed above. We also have a variety of food vendors, a handful of craft vendors, & horse-drawn wagon rides.
We encourage all visitors to dress in their favorite Halloween costumes however they must follow these guidelines:
• Costumes must be child-friendly and appropriate for a family friendly atmosphere. They cannot be violent, offensive or obstructive.
• Masks are not allowed as they frighten our equines and some animals.
• Costumes must not contain anything sharp or protruding that may harm another visitor.
• Costumes must not contain anything that has the resemblance of an actual weapon.
• Any subculture phenomenon character costumes with stereotypical undertones that are not family-friendly or appropriate are not permitted.
We reserve the right to refuse anyone dressed inappropriately for the family-friendly fun atmosphere and may ask a guest dressed in costume to leave if we feel their attire is inappropriate.
We have a food court in our Festival area that is open weekends from 9:30am to 5:00pm and a food kiosk at near the Animal Center entrance to the farm that is open 7 days a week from 9am - 6pm. Our food booths are run by outside organizations and a portion of them are run by non-profit organizations. There are some that only accept cash. The following booths are available including their preferred method of payment:
Festival Area
Lion's Club - Burgers, Hot Dogs, Tri-Tip Sandwiches, Roasted Corn - Cash or Credit Card
Code 3 Concessions - Sandwiches, Wraps, Kid's Meals, Specialty Coffee Drinks, Smoothies - Cash or Credit Card
Kettle Korn - Kettle Korn, Cotton Candy - Cash Only
Moorpark High School Band Lemonade - Lemonade, Iced Tea, Coffee - Cash Only
Moorpark Cheer Pie - Pumpkin Pie - Cash Only
Support for Athletes - Baked Potatoes, Nachos, Chili, Shave Ice - Cash Only
Yankee Doodle Bakery - Cookies, Bread, Baked Goods - Cash or Credit Card
Spencer Mckenzies - Fish Tacos, Cheese Curds, Chicken Fingers, Fries, Sweet Potato Fries, Fish & Chips, Quesadilla - Cash Only
Drink Booth - Drinks, Snacks, Fruit Bars - Cash or Credit Card
Snack Shack - Beef Jerky, Fruit Bars, Soda, Water, Snacks - Cash or Credit Card
Farm Market - Fresh Fruits and Vegetables, Snacks, Drinks - Cash or Credit Card
Country Store - Snacks, Drinks, Fruit Bars - Cash or Credit Card
Ticket Booth - Drinks - Cash or Credit Card
Animal Center Area
Code 3 Concessions Kiosk - Hot Dogs, Sandwiches, Wraps, Kid's Meals, Smoothies, Coffee Drinks - Cash or Credit Card
Ticket Booth - Drinks - Cash or Credit Card
Farm Market - Fresh Fruits and Vegetables, Snacks, Drinks, Fruit Bars - Cash or Credit Card
Somis Questions
We are open 7-days a week, year-round from 9am - 6pm (5pm outside Daylight Savings Time).
We are located off Los Angeles Avenue (118) just past the Lewis Road/118 intersection.
Our Somis location is surrounded by 12 acres of blueberry plants. We offer self-guided pick-your-own berries and blueberries Memorial Day through mid-July. For more information, please visit the following page of our website: Pick Your Own Blueberries
We do allow well-behaved, leashed dogs at the farm. We ask that visitors do not bring a re-tractable leash and if so, that it remain in the locked position at all times. Dogs must be kept at visitor's sides so an extended lease does not trip others. We ask that visitors pick up after their dogs. They are not allowed in the pick your own fields by order of VC County however they can be near the fields if contained on the farm roads, in a dog carrier or in a wagon or stroller. Please make sure they do not disturb or scare the resident farm animals. Owners need to use their best judgment on whether their dog should come to the farm and be near the public. We have had some dogs that should not be here and have asked those owners to kindly take their dogs home. We don't want one dog to ruin it for everyone. On the last 3 weekends of the Fall Festival, it can be very crowded which can make some dogs uncomfortable. Best to leave them at home during those times. Thank you and hope to see you at the farm soon.
Underwoods Behavior Policy
Our farm is privately owned property operated by family and team members that are committed to providing an enjoyable experience for our visitors. We expect our visitors to behave appropriately and responsibly. Those who do not, may be asked to leave without refund. If after being asked and they refuse to leave the property, they may be arrested and prosecuted for criminal trespass. For more information, please review the farm policies below. Violating any of our farm policies may be cause for ejection without refund.
BEHAVIOR
All visitors are expected to behave in an appropriate family-friendly manner. Unruly, disruptive or offensive behavior is not allowed at any time.
While visiting on our farm, we DO NOT ALLOW the following:
- Violations of the law
- Disruptive profanity, vulgar or threatening language
- Unpermitted concealed or exposed firearms or illegal weapons
- Toy weapons that appear to be weapons
- Items with spikes
- Sporting goods or equipment (bats, swords, bows and arrows, hockey sticks, golf clubs, helmets, Frisbees)
- Self-defense equipment (mace, pepper spray), restraining devices (zip ties, handcuffs), suspicious items (box cutters, razor blades, duct tape, etc.)
- Behavior or actions that affect the safety of our guests, tenants, animals and/or employees
- Behavior or actions that threaten the well-being of the property
- Behavior or actions that disrupt our pleasant, family-oriented farm
- Behavior or actions inconsistent with the general purpose of the property
- Any behavior or actions that would disrupt the legitimate business of the property, staff &/or tenants
- Clothing that is offensive or discriminatory
- Suitcases, backpacks or similar bags larger than 18" wide x 25" high x 37" deep or coolers/baskets larger than 6-pack sized
- Alcohol, marijuana or any marijuana related products, or illegal drugs
- Glass containers (with the exception of baby food or small containers under 4 oz)
- Cremated remains (boxes, bags, vases, urns)
LANGUAGE
Visitors using profanity or abusive language, symbols or gestures, may be asked to leave Underwood Family Farms without refund.
LINE CUTTING
Line cutting is strictly prohibited. Visitors are not permitted to save places in line or exit the line and return for any reason. Violators may be ejected from the farm without refund.
PROHIBITED ITEMS
For the safety and protection of all, Underwood Family Farms prohibits illegal weapons or unpermitted concealed/exposed firearms, smoking (including e-cigarettes), alcoholic beverages, coolers/packs/baskets/containers larger than 18" wide x 25" high x 37" deep . Visitors entering the farm may be asked to have their carry-on items inspected. Items that are not permitted at Underwood Family Farms must be returned to the vehicle. Additional items may be prohibited at management discretion.
RESPONSIBILITY / RESTRICTIONS
Visitors must exercise good judgment and act in a responsible manner while on the farm. Visitors must obey all oral and written warnings and properly use all ride safety equipment provided. Visitors with certain body proportions involving height and/or weight may be denied the opportunity to ride attractions where safety restraints will not operate as designed. Please ask a team member before waiting in line if you have any questions. Visitors are not permitted to enter any restricted area. Visitors entering restricted areas may be ejected from the farm without refund.
APPROPRIATE DRESS
We are a family-friendly environment, and for safety reasons, Underwood Family Farms strongly insists on proper attire worn on the farm at all times, including shirts and appropriate footwear. Clothing or tattoos with offensive language or graphics are not permitted at any time. Clothing that displays profanity, pornography, graphic violence, support of drugs and drug use, gang symbols, promotion of discrimination against any group, is not permitted on the farm Admission may be denied if clothing or tattoos are deemed to be inappropriate by management and the visitor does not comply with all reasonable options. Shirts cannot be turned inside out as a solution.
PHOTOGRAPHY/FILMING
By entering on to the farm, visitors grant Underwood Family Farms the right to film, video, record or photograph them on farm property for any reason without payment or consideration. Underwood Family Farms requests that all photographs or video taken by our guests be used for their personal use and enjoyment only. No pornographic, nude or suggestive photography can be taken at any time. Any use, reuse or reproduction for commercial purposes without the express written consent of Underwood Family Farms is strictly prohibited. Underwood Family Farms reserves the right to refuse to allow photography of any kind as necessary at individual locations. No commercial photography of any kind is permitted without pre-approval and filling out a photography or filming agreement. Please contact James@underwoodfamily farms for commercial filming and photography on the farm. Please contact Suzannah@underwoodfamilyfarms.com for any filming and photography related to the promotion of the farm.
UNMANNED AERIAL VEHICLES (UAVs)
Underwood Family Farms is in a flight restricted area as it is close to the Edison helicopter pad, Thousand Oaks Police Department/Sheriff Station & the Camarillo Airport. The farm prohibits the operation or use of any unmanned aerial vehicle on, from, or above the farm absent specific written consent. Flights must then be cleared by the above entities. This includes all UAVs, also commonly known as “drones,” regardless of their size, weight or purpose.
INCLEMENT WEATHER
Safety is always a priority and certain weather circumstances may cause Underwood Family Farms to close earlier than scheduled or not open at all. Refunds and rain checks are not offered for inclement weather. As soon as closures are confirmed, announcements will be posted on the website and social media sites with the farm’s current operating status. Please check the website prior to visiting on days when weather may be a concern.
SMOKING
Underwood Family Farms is a smoke-free environment. Smoking, including electronic cigarettes (e-cigarettes), is permitted only in the parking lot. Smoking is prohibited at all times by visitors under 18 years of age.
DOGS
We love well-behaved, socialized dogs, but please make sure to keep them on leashes and pick up after them. We ask that you please use a regular leash & leave retractable leashes at home or keep them locked in the shortest position. We reserve the right to ask any poorly behaved dog &/or owner to leave. Please see our detailed dog policy in the FAQ.
PICK YOUR OWN
The produce available for pick-you-own must be paid for at the Farm Market at the end of the visit. All items picked by our visitors or their family members MUST BE PAID upon exit. Failure to do so constitutes stealing and may require involvement of the local authorities. The farm is not responsible for weather delaying the availability of seasonal items. Please make sure to visit the Pick Your Own page of our website or call the farm prior to making your trip to ensure the item(s) are available for picking.
LOST ITEMS
The farm is not responsible for any lost items while on the property. Personal items that are lost on the farm should be reported to a team member and to Lost & Found. We will make every effort to retrieve lost articles after normal operating hours. Items will be held up to 30 days unless special arrangements have been made.
DRIVING ON FARM/SPEEDING
We have a strict 10 MPH speed limit on the farm. Any type of speeding, dangerous or reckless driving will be addressed and possibly require the assistance of the local authorities. At the end of a busy weekend during our Fall Harvest Festival, there may be a delay in leaving the farm. Please plan accordingly and remain patient and drive with caution. Everyone will exit the farm within a reasonable time frame.
RE-ENTRY
Visitors who leave the farm and plan to return must get their hand stamped before they leave the farm at the exit/re-entry gate. They must show the proper hand stamp or re-entry will not be allowed. Transferring hand stamps is a violation of our policies and is strictly prohibited. Season Pass holders must present their pass to gain entrance to the farm
ADDITIONAL QUESTIONS
Don't see what you're looking for? Check our Frequently Asked Questions (FAQ).
General Questions
We practice sustainable agriculture which incorporates many techniques that are a part of any good organic farm. We have a page on our website that explains sustainable agriculture and how it relates to organic. Please feel free to visit it and contact us if you have any additional questions.
Yes we do. We take Visa, Mastercard, and Discover Cards.
We also sell and accept Underwood Gift Cards which can be purchased on-line or at our farm markets.
If you do not see your question on this page, feel free to email us at info@underwoodfamilyfarms.com.